Refund policy

RETURN AND REFUND POLICY

Last updated: August 20, 2026

Every Lavender Celeste product is made specifically for the customer after an order is placed. Because our products are made to order, we do not accept returns or exchanges for incorrect size selections, ordering the wrong product, changing your mind, or other buyer-remorse reasons.

DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS

If your order arrives damaged, contains a manufacturing defect, has a printing error, or is different from the product you ordered, please contact us within 30 days of delivery.

Email crystal@lavenderceleste.store and include:

  • Your order number

  • A description of the problem

  • Clear photographs showing the entire product and the specific issue

  • A photograph of the shipping label or packaging when relevant

After reviewing the information, we will offer an appropriate resolution. Depending on the circumstances, this may be a replacement or a refund to the original payment method.

Customers are not required to return a damaged or defective product unless Lavender Celeste provides specific return instructions.

NON-DEFECTIVE PRODUCTS

We do not accept returns, refunds, or exchanges for:

  • Choosing the wrong size, color, product, device model, or design

  • Changes of mind or buyer’s remorse

  • Products that match the order but are no longer wanted

  • Minor variations resulting from screen settings or the production process

  • Incorrect or incomplete delivery addresses supplied by the customer

Please review all product information, measurements, compatibility details, colors, and shipping information carefully before completing your purchase.

ORDER CHANGES AND CANCELLATIONS

Orders enter production shortly after they are submitted. We cannot guarantee that an order can be changed or canceled after it has been placed. Contact us as soon as possible if you notice an error, and we will determine whether production has started.

REFUNDS

When a refund is approved, it will be issued to the original payment method. Please allow 5–10 business days after the refund is processed for it to appear in your account. Processing times vary by bank or payment provider.

LOST PACKAGES

If tracking shows that a package has not arrived, contact us at crystal@lavenderceleste.store. We will review the tracking information and work with the fulfillment provider and shipping carrier to determine the appropriate resolution.

Packages marked as delivered are handled individually. Customers may be asked to confirm the delivery address and contact the shipping carrier or local post office before a replacement or refund is considered.

CONTACT US

Lavender Celeste
48 Old Cemetery Rd SE
Lindale, Georgia 30147
United States

Email: crystal@lavenderceleste.store
Phone: +1 (706) 233-3606

Customer support hours:

Monday–Friday: 9:00 AM–5:00 PM Eastern Time
Saturday: 10:00 AM–2:00 PM Eastern Time
Sunday: Closed